How can I request emergency repairs on weekends or off-hours?
Emergency maintenance staff will respond to emergency repair requests that are called in to the CCC after the Management Office has closed on weekdays, 4:30 P.M. to 8:00 A.M., or all day on Saturdays, Sundays and holidays. These emergency situations will be addressed immediately. (No work ticket is assigned to emergency requests called in after-hours.) The Customer Service Representative may help you deal with the problem over the phone, or call the Fire Department or other governmental agency to assist in the emergency. Emergency repairs are: gas leaks, toilet stoppages that cause serious floods, passengers stuck in elevators, electrical power failures, sewer back-ups, apartment door and door knobs not working and heat and hot water issues. Once the emergency is abated, the repairs will be performed by maintenance staff during regular business hours. If the work is not an emergency an appointment will be scheduled with you during the phone call. Back to the top • I requested repairs i
