How can I report and resolve a hang or crash in Mendeley?
Mendeley has a built-in crash reporting system. If Mendeley crashes, restart it and when the Mendeley Crash Recovery dialog appears, click the Recover button to send us a report. Crash reports contain various pieces of information, including: • The account which you are signed into Mendeley with. • A section of the log file which records any errors or unusual events Mendeley noticed whilst it was running. • Your current Mendeley Desktop settings • A report that details which part of the program the crash occurred in. We use the collected crash reports to diagnose and fix problems for the next release of the software. If Mendeley crashes or hangs repeatedly or you want to follow-up on a crash report you can contact support. Linux Users: If you are familiar with using gdb to debug programs, it can be helpful to get a backtrace from Mendeley if it hangs or crashes. See this page for steps on manually getting a backtrace using gdb.
