How can I reduce False Positives with SpamShield Pro?
Here are some tips to reduce the chance of a false positive, when SpamShield Pro incorrectly marks a message as junk email: Add the sender to your Approved Senders list: SpamShield Pro will ignore messages sent from specific email addresses or entire domains on your Approved Senders list. Alternatively, you can use the Email Rules in WebMail to have SpamShield Pro skip messages based on more detailed criteria. Adjust SpamShield Pro’s Sensitivity: SpamShield Pro considers a message to be spam if its SpamShield Score is greater than the minimum SpamShield Score you set. If you notice that SpamShield Pro is making a lot of mistakes, increase its tolerance by raising the minimum SpamShield Score.
