How can I pilot Semafone without initially integrating into my CRM?
Semafone provides a web-based application that shares all credit card credentials with the agent. The agent can then ‘cut and paste’ these details into their standard CRM. Whilst this solution is PCI DSS compliant, it does expose the agent to the security sensitive data and therefore a clean room environment would still be required (see FAQ How does Semafone negate the requirement for a ‘clean room’ call centre environment). The Semafone web-based application provides clients with an excellent opportunity to pilot the Semafone solution and gather customer feedback on their experience without having to build the integration with their CRM first.
