How can I maximise the number of our survey responses?
Before you send out the survey to either your staff or customers, let them know in advance they will be shortly receiving a survey, explaining why you are conducting the survey and how you are planning to use the results. Monitor the survey responses once it has been launched and send out email reminders to your contact list if necessary. You could also consider offering a free prize draw to people, or sending a summary of the overall results to those who want to see them. Both of these techniques can increase the number of survey responses. Halo Online allows you to include either option in your survey. Once you have had time to consider the overall survey results, distribute the topline survey findings along with any actions you are planning to take. This will help people understand the value that you place on their opinions and make them more likely to respond to any survey next time.
