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How can I make ITSM “live” for employees in a large multinational enterprise?

April 26, 2017employees Enterprise itsm large live multinational

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How can I make ITSM “live” for employees in a large multinational enterprise?

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This was selected as Best Answer Focus on what is “in it” for the employees – facilitate and spend time with your stakeholders on the processes in ITSM which are value adding for the business and how ITSM will impact the users. This means that you should focus on the front office processes of ITSM and let all the back office activities “happen” like magic… I would like to share some of my experience so connect and send me some additional information on the objectives of your ITSM project and I will be happy to share my experience.