How can I make a formal complaint about the treatment or service I have received from the NHS in Kensington and Chelsea?
If you are unhappy with the treatment or service you have received from the NHS in Kensington and Chelsea, you are entitled to make a complaint, have it considered and receive a response from either the PCT, the Primary Care Practitioner (e.g. GP, Dentist, Pharmacist or Optician) or the hospital concerned. Please be assured that making a complaint should not affect the care which you receive. • Click here for further information about the NHS complaints procedure.
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