How can I justify the additional cost of the StreetDelivery service?
Our service is not an additional cost. It is actually a savings. Every StreetDelivery client has reported to us that our service reduces adjusting costs and positively affects indemnity. In this hard market all insurance companies are searching for ways to reduce their loss ratio without sacrificing service. StreetDelivery does that by eliminating most of the hard and soft costs of locus investigations. Soft costs are those caused by claim files being open for an extended period. The longer a claim stays open the more satisfaction the customer demands. This satisfaction is usually measured by an increase paid in indemnity dollars. Simply stated, a reduced claim cycle equals a reduction in indemnity. Another soft cost is customer satisfaction. Faster claims resolution means a happier insured, claimant and adjuster. Hard cost such as adjuster salaries, vehicles, benefits, and outside vendors are easily quantified and often completely eliminated when StreetDelivery is used.
