How can I get help connecting to Wachovias Online Services?
In addition to answering account-related questions, Wachovia’s customer service representatives at Wachovia Direct Access can help you troubleshoot some computer problems affecting the performance of the online services you use through Wachovia. Online Services can be reached at (800) 950-2296, 24 hours a day, seven days a week. Online Banking, Online BillPay, and Online Brokerage services Among the issues we can help you address: • Login problems—we can reset your password, if you know what it is, and fix other login-related problems. • Minimum system requirements—we can determine if your browser and/or O/S meets these system requirements. • Browser not configured to accept cookies—your computer must accept cookies to give you full use of Online Services. We can discuss which cookies we use, why we use them, and how they can help improve your online experience with us. • Slow connections—we can help you clean out your temporary internet files to help improve your connection to Online
