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How can I get back into ImPACT after I have been locked out?

April 26, 2017impact locked

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How can I get back into ImPACT after I have been locked out?

1 Answer

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Call Technical Support at 1.800.942.8632. They will reset your account with a temporary master password. After this, open ImPACT and click on Tools at the top of the screen. Click on Options and then User Accounts. Click on the account that you had been locked out of and click Privileges. Uncheck the box that says ‘Account is locked out.’ It is advisable that you now change your password, but it is not necessary.