How can I get a new ID card, change PCPs or contact Member Services?
• Go to your secure member website. Log in to Aetna Navigator from www.aetna.com so that you can: • By telephone. Call the toll-free Member Services number on your member ID card 24 hours a day, 7 days a week. All calls are answered by the Aetna Voice Advantage system (AVA). This is an automated telephone assistant that recognizes natural speech, or selections from your touch-tone keypad, and responds to you in a conversational voice. Just follow the menu options on AVA to: • Order an ID card • Change your primary care physician or dentist During regular business hours, you can ask to speak with a Member Services representative.
