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How can I export an agents personal phone book in Cisco Agent Desktop?

April 26, 2017agent book cisco agent desktop export phone

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How can I export an agents personal phone book in Cisco Agent Desktop?

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A. The configuration of importing and exporting an agent’s personal phone book in Cisco Agent Desktop is not supported. If you want to share a phone book to all agents, you need to log into the Desktop Administrator on the IPCC server and manually create a global phone book. Then, share that phone book with all the agents.