How can I ensure that the vendor fulfills their duties successfully?
The Project Management section of this Web site offers tips on managing vendors during the survey project. Sponsors must play an active role in overseeing and monitoring vendors to ensure the successful implementation of the survey. Key strategies to consider include the following: • Early on in the project, sponsors and vendors should establish a clear set of expectations and assumptions for the surveys implementation. While the contract specifies many details of the process, both groups will benefit from clarifying expectations at the start of the project, particularly with respect to deadlines and budget limitations. • Vendors should provide a list of project milestones and a reasonable timetable for their completion. Milestones should include the goals for survey response rates, contract deliverables, and any other agreed-upon topics. • Sponsors and vendors should hold weekly meetings to discuss the progress and status of the implementation. Ongoing communication, especially discus
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