How can I ensure our services process documentation adequately reflects the requirements of preventing and reporting harm, and managing the outcomes of reports of harm?
Key considerations for this standard include: • Incident reporting policies need to reference section 122 of the Child Protection Act 1999 (PDF 1.2 MB) (standards of care) to demonstrate knowledge in this area and include the definition of harm listed in section 9 of the Act • Incident reporting policies should also include definitions of events that constitute an incident. As a subset to incidents, there should be definitions and processes for critical incidents and non-critical incidents (including standards of care and harm not arising from services received eg. self-harm and attempted suicide). Under the definitions, services should list what constitutes a non-critical and critical incident (eg. Fell off bike without serious injury – non critical incident, alleged harm by staff or carer – critical incident) • Incidents include those events that do not occur as a result of services received (e.g., self harm, absconding, harm occurring at a contact visit). These incidents need to be
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