How can I determine if specific court work processes are appropriate for reengineering, and how can appropriate goals be set for reengineering?
To determine which work processes in a court may be most in need of reengineering, you can take the following steps: (a) look at the court’s performance in light of the mission, goals, and objectives expressed in the court’s strategic plan; (b) examine performance measures for the court in light of time standards or other statewide or local court performance expectations; or (c) elicit views about specific court operations among internal “customers” (such as judges) and external customers and stakeholders (such as citizens, lawyers, and representatives of court-related organizations). To set realistic enhancement goals, and decide whether process improvement or reengineering is more suitable, consider “benchmarking.” Through benchmarking, a court may develop reference points by which ambitious but achievable performance goals can be established. Additionally, benchmarking makes it possible to learn what other courts have found most effective to meet their process enhancement objectives
