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How can I convince SpamBox that mail from my mom (or from any particular address) is not spam?

April 26, 2017address convince mail mom particular spam spambox

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How can I convince SpamBox that mail from my mom (or from any particular address) is not spam?

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You can bypass SpamBox by using a server-side filter to catch all mail from a particular address and have that mail delivered immediately to your Inbox. See the Using Your Accept List section of Using Server-Side Filters to Manage/Organize Your E-Mail (Including Accept and Block Lists) [S4325] for instructions. It is also helpful for everyone if you routinely report such errors.