How can I complain about the service provided by a private hearing aid dispenser?
If you have any problem with a hearing aid you have bought, the first thing you should do is ask the dispenser who sold it to you for help and advice. Make a note of the problems you experience over a period of a few days so that you can explain what is wrong and help the dispenser to sort it out. If you are still unhappy with the aid, or feel the dispenser is not providing a good and professional service, write to the Hearing Aid Council (external link, opens new browser window) at: Witan Court, 305 Upper Fourth Street, Central Milton Keynes, MK9 1EH. Describe the problems you have had with the hearing aid dispenser, include copies of any correspondence or other documents connected with the sale of the aid, and give the name and address of the dispenser or company that sold you the aid. For more information see our factsheet “Buying a hearing aid?”.
