How can I change the rates on my meter to reflect the recent Royal Mail rate change?
We will send you an order form to update your chip a few weeks before Royal Mail changes its rates. If you didn’t receive one, you can order one online through www.ratechange.co.uk, as well as download detailed guides and videos on installing the chip once you’ve received it. If you have any difficulties installing your chip, call 08444 990 383 unless you have PersonalPost™ equipment in which case call 08444 992 992. A customer advisor will then be able to advise you. If you have IntelliLink® equipment, you’ll be able to download the new rates through your IntelliLink® function as long as you have subscribed to a rates contract. If you haven’t subscribed to this contract, or wish to add extra postal options to it, call 08444 990 383 and an order form will be placed in the post.
