How can I change my Traverse City State Bank Online Banking password or Access ID?
A. Once you are logged on to Traverse City State Bank Online Banking, you can change your password by double-clicking on the “options” button located in the top border. Your new password must be 8 to 17 characters long and include at least 1 letter and 1 number. You will then begin using your new password on your next session. To change your access ID, please call our Client Service Representatives at 231-995-5500. Your user code must be 6 to 10 characters long and does NOT require alpha and numeric characters combined. Joint account holders cannot use the same Access ID to access their Traverse City State Bank accounts, even if they set up different passwords. When the second signer attempts to log on for the first time, they will be prompted to change their Access ID at the same time they are asked to change their password.
