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How can I avoid latency issues with a VoIP CaaS solution?

April 26, 2017avoid caas latency solution voip

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How can I avoid latency issues with a VoIP CaaS solution?

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A. Some vendors solely provide the option to deliver voice over the Internet with no Quality of Service (QoS) guarantees. This type of voice delivery service is destined to be plagued with voice quality issues. Other CaaS providers offer voice delivery options using Multiprotocol Label Switching (MPLS) connections to provide QoS guarantees. MPLS connections do increase cost but the trade-off is minimal when striving to ensure business-class voice service.