How can I appeal a false alarm fee and/or penalty?
Following are the waiver guidelines: A service charge shall be waived or reversed when the Board or its designee has determined that activation of the alarm system was caused by: • Criminal activity as evidenced by a Preliminary Investigation Report (PIR) filed within 30 days of the alarm date, or other verifiable evidence of a crime occurring on the alarm date which is deemed acceptable by the Board; or • Acts of nature such as earthquake, flood, hurricane force wind, fire and verifiable power or telephone line failure. Examples of alarms that are not grounds for a waiver are faulty equipment, disputes with the alarm company, operator error, rodent and animal activation, and prevailing wind conditions.
