How can Human-Computer Interaction Research help the User Experience Professional?
HCI research focuses largely on designing novel interactive systems and on conducting studies of technologies and contexts of use. In this sense its methods and outputs have much in common with those of UX. Is this helpful to UX/usability practitioners? In my talk I will present some results from past research into the problem of achieving measurable improvements in interactive systems. I’ll suggest that there is an opportunity to expand the role that UX professionals play in helping design teams meet performance targets, and that HCI researchers can serve a supporting role in providing relevant metrics, methods and models. William Newman is a consultant and researcher in interactive system design. His first degree was in engineering, and took him into computer science, focusing first on Computer Graphics and then on HCI. He worked for 20 years in Xerox’s labs in Palo Alto and Cambridge. He has co-authored textbooks on Computer Graphics and on Interactive System Design. William is a vi
