How can helplines help?
For many people, talking to someone about a problem is like opening a door. It puts you back in control of what’s bothering you and can make you realise the many choices you have. Facing problems alone can mean they build up until they become unbearable, and even if friends or family are sympathetic, they may not have the right information or ability to help. Helpline advisers receive special training – and they won’t be shocked or surprised by anything you say. If you do have a problem you can’t cope with by yourself, phoning a helpline can be an important first step to getting help. ‘Helplines are important ‘cos … if you feel no one in the world can help you, one or two sentences could be the destiny that person takes, those words could make the difference to which way he goes.’ How much do they cost? Many helplines are free – unless you are phoning from a mobile – and open 24 hours a day. Others may be open for set hours and charge you – for example, the cost of a local or nationa
