How Can Help Desk Software Be Used?
The tools a company chooses to address its customer support are important. While the essential ideas of a help desk can be quite simple — address customer needs — the ways in which you run your help desk can make or break it. Many companies nowadays use specialized help desk software to track and address their incoming customer issues. This is called trouble ticket software. Additionally, many companies leverage online help desk software to provide some self-serve customer support: knowledge-bases, FAQs, and customer support search tools that allow customers to search for answers themselves.
