How can e-FAQ be used by service providers, service bureaus, Internet service providers (ISPs) and application service providers (ASPs)?
e-FAQ can be implemented by organizations that host websites, unified messaging services, email services and applications using a multi-company or multi-tenant model. Any number of e-FAQ servers can be configured for scalability. Also, each e-FAQ server can host FAQs for different customers. And FAQs can be associated with FAQ groups, so that only individuals who are members of a given group can manage the FAQs in that group. Additionally, report access is based on individual login rights. These multi-tenant based features allow service- and hosting-oriented organizations to re-sell e-FAQ in a variety of ways.
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