How can banks improve exceptions management, and how can this improve transaction processing?
Maggie Scarborough, Financial Insights: If you’re not managing exceptions, then you’re not managing payments. You should be looking at the exception levels on your transaction processing and work on reducing them by having visibility into the life cycle of the transaction to understand where those exceptions are occurring. In the past, there hasn’t been a lot of visibility into siloed payments processes. In order to manage exceptions, you need to be able to look over a number of processes in transactions. Once you do that, you can understand what’s going on with the flows and the capabilities of your processing, where bottlenecks are and where you really need to invest to improve transaction processing.
