How can audio drop-outs be prevented?
There are a few reasons why audio drop outs may occur: • The signal between the two hearing aids may be weak: Ensure that the neck strap is attached to the Streamer, as the neck strap’s built-in antenna enhances the quality and stability of the wireless signal. Also, ensure that the safety release has not been opened, as this will have damaged the built-in antenna. If the safety release has been opened, the neck strap will need to be replaced. • The Streamer may be out of hearing aid range: Be sure to keep it within 50 cm (20 inches) of your hearing aids. • Your hearing aids may not be linked correctly to the Streamer. The linking procedure may have to be repeated at your Hearing Care Centre using the Genie fitting software.
