How can Appreciative Inquiry benefit our business in a tangible way?
A – Traditional models of evaluating business performance centre on a strengths and weaknesses model which results in an action plan (based on the weaknesses). Very often these models are not sustained in the longer term and people slip back into old ways of working. Appreciative Inquiry taps into the positive experiences that people have and builds on these. Because it has personal meaning and resonance, individuals take ownership of actions to further improve the business. Increased motivation and sustained action plans equal an improved service.
