How can an outside company care about patient satisfaction the way we do?
At OHS, we understand the importance of patient satisfaction. We know the healthcare market is very competitive. We know how hard hospitals work to improve and maintain their images in their communities. We know how this effects the bottom line. We know because the Executive Vice President and Director of Clinical Affairs is a former Director of Maternal Child Health. She had first hand experience with a nationally recognized patient satisfaction organization and her department consistently ran in the 99th percentile for patient satisfaction every week. You can be sure that the staff at OHS works hard to uphold each hospital’s patient care philosophy and protects their image in the community. Patient satisfaction is important to us too. In fact, customer and employee satisfaction are important to us as well. We strive to not only meet expectations, but to surpass them.
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