How can an establishment deal with patrons who refuse to comply with the by-law as of June 1, 2004?
Most people will comply with the by-law once they become aware of it. Others may need an explanation of the by-law before they co-operate. However, a few patrons may continue to smoke or refuse to go outside. The following tips may be useful to encourage compliance with the by-law. The owner may choose to: • explain that Durham Region’s Smoke-Free By-law prohibits smoking inside. • politely and calmly request that the person put out the cigarette or go outside to smoke. • discontinue service or ask the person to leave. • in the event of a refusal to comply, contact police at 905-579-1520 or 1-888-579-1520 and request assistance to have patron removed; report the incident to Durham Region Health Department, Environmental Health Division at 905-723-3818 or 1-888-777-9613 ext. 2188.
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