How can an Employing Agency access the ACS web portal?
The easiest way is through Bill Inquiry link at the bottom of the OWCP Agency Query System (AQS) Case Query screen. If you dont have AQS access, contact your agency headquarters. Employing Agencies can also go directly to the ACS web portal http://owcp.dol.acs-inc.com, but this option requires more data entry. How do I learn the status of a medical authorization request? Injured Workers, Providers, and Employing Agencies can check on the status of medical authorizations at http://owcp.dol.acs-inc.com. Having this information on the web is beneficial since authorization information is available 24 hours/day, 7 days/week without calling for an authorization number or waiting for the receipt of an authorization letter in the mail. Claimant eligibility, bill status, and medical authorization inquiry functionality is also available 24 hours a day via our Interactive Voice Response (IVR) system. To access the IVR, call 866-335-8319. To speak with a Customer Service Representative regarding a
