How can an agency use the EAPS Standards Framework to develop and monitor its EAPS?
The Community Relations Commission developed the EAPS Standards Framework in 1998, to encourage agencies to monitor and improve their EAPS performance. The Commission identified five core activity areas which were critical to EAPS progress. They are: • planning and evaluation; • program and service delivery; • staffing; • communication; • funded services. The Framework is a powerful management tool, which can be used by all public sector agencies to develop and monitor their EAPS progress. It can help identify: • areas for action or improvement in each of the five activity areas; • levels, or grades of organisational performance in one or all of five activity areas; • the relevant outcomes that can be applied at each level of organisational activity. The Community Relations Commission can also use the Framework as a tool, by which to benchmark EAPS performance and progress within the NSW public sector over time. Key agencies in NSW are required to report on EAPS progress to the CRC aga
