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How can agenTel be integrated into my existing data environment?

April 26, 2017agentel Data Environment existing Integrated

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How can agenTel be integrated into my existing data environment?

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AgenTel has10 integration possibilities: • Integration by assigning contact properties (in IVR and E-mail routing server) • Emails-> integration via agenTels e-mail rules engine The built-in e-mail rules engine (wizard based or free PERL scripting) can attach data in the form of contact properties to an email. These contact properties are displayed on the agents screen or can then be used by a client integration (see below). • Telephony calls -> Integration via agenTels built-in IVR The built-in IVR (Voxtrons Axxium) can retrieve data from an external server, database E.g. this can be done using the standard ODBC icon. The data is attached to the call in the form of contact properties. These contact properties are displayed on the agents screen or can then be used by a client integration (see below). • Integration of the agent client-> agenTel Client SDK Using the agenTel Client SDK the agenTel Client can be easily integrated with your existing (CRM) software. The agenTel Client SDK is