How can a smaller, locally owned bank provide better service to businesses and individuals in the area?
First of all, I think being smaller is an asset; it gives us the opportunity to be more creative with our products and our service. It allows us to look at challenges and opportunities on an individual basis and come up with a solution that works well for everyone. Many situations are unique, and not only our ability to be creative, but also our willingness, is often what makes or breaks a deal for a customer. Everyone strives for personal service, but to us, it goes beyond just the ability to call someone by name. It’s the commitment and responsibility you share with people when you have commonality with them. I never get tired of hearing customers-or friends of customers-tell me how much they enjoy doing business at our bank. And, fortunately for me, it happens frequently. They appreciate the care, diligence, and personal touches their requests are given. The biggest reason for this is our employees. Our management team is outstanding, and they’ve put together an incredible team to o
