How can a physician be sure that a webVisit accurately captures a patients true health status or concerns, so that appropriate treatment is recommended to the patient during the webVisit?
The interaction between patient and doctor through a webVisit is handled in a structured way for limited conditions. The online consultation can be used only for non-emergency conditions. The online form provides a framework that helps physicians collect adequate, condition-specific information that will be useful for making clinically appropriate decisions. Aetna and RelayHealth consider it to be the individual physicians responsibility to decide how to handle a particular patients medical treatment, based on the information and specific symptoms the patient provides through the structured online consultation web screens. The member needs to take this into consideration when deciding how to communicate his or her health concern to the health care provider. The member can choose to use the webVisit, or can contact the health care provider and schedule an office visit. Members can request an office visit appointment using the RelayHealth online communication capabilities at no charge. N
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