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How can a person who does not know me well enough, help me solve my problems? Is it possible that the counsellors can give solutions over the phone?

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How can a person who does not know me well enough, help me solve my problems? Is it possible that the counsellors can give solutions over the phone?

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This is a help line that offers psychological support by trained counsellors. They are especially trained in telephone counselling. The nature of counselling is such that it does not require establishing a “personal relationship” between the person calling for counselling and the counsellor. The role of the counsellor is to be able to provide professional support and guidance with the problems the members face.

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