How can a patient retrieve a forgotten password?
A patient can go to your web site and click Patient Login, enter the patient’s first and last name and click Send me my password. The password will be emailed to the registered email address(es). Alternately, if the patient cannot request their password, log in to your Sesame Control Panel. Click Options > Account/Patient Preferences > Account/Patient Password. Enter the first and last name of the patient and click Search to view/change the password. Passwords are case-sensitive so be sure to relay any capital or lower case letters as they are displayed on the screen. For security purposes, always verify the identity of the person you are providing a password to.
