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How can a Nodal Office check the status of the grievance/complaint logged?

April 26, 2017complaint grievance logged nodal Office Status

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How can a Nodal Office check the status of the grievance/complaint logged?

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On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the PAO/DDO. The Nodal Offices can check the status of the grievance by logging to the CRA website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the PAO/DDO containing the details of resolution.