How can a multiple-choice exam assess communication skills?
The exam does not test communication skills or behavior. It emphasizes the application of the concepts and principles of sound association management practices. High-level cognitive skills, such as data interpretation and problem solving, are assessed in multiple-choice questions that pose management dilemmas and situations requiring resolution. Some of these questions will be derived from a case set, which develops a scenario and asks questions based on that scenario. Other questions will be presented as individual items.
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