How can a Mobile Operator send pre-defined responses during Mobile Chat?
Depending upon your mobile phone, typing long chat messages during a Mobile Chat session may not be very easy. To facilitate message delivery from Mobile Phones you can create pre-defined responses in your account and send them to the website visitor’s chat window using Hotkeys. To enter a pre-defined response log into your company account and from the left menu select ‘Pre-defined Responses’. Enter the response title and text and define a unique Alpha and Numeric hotkey. Once saved you can type and send from your phone the Alpha or Numeric hotkey followed # instead of typing the whole response.
