How can a mediation services company help two parties resolve a dispute?
SF: First, it’s important to mention that mediators help parties to resolve problems for themselves. This is different than what a judge or arbitrator does, namely, make decisions for parties. In order to change how people approach a dispute, it’s up to a mediation services company to facilitate a dialogue that helps the parties come to a mutual understanding. Two important premises (out of five) that govern mediators are the principles of neutrality and self determination. Neutrality ensures that both sides will participate in a fair and unbiased process and that the mediator won’t sway them to accept any one outcome. Self determination requires the parties to consider the information before them and come up with an appropriate solution. Doing it this way helps ensure whatever they agree to is a long-lasting, durable solution that benefits all parties. Additionally, a mediation services company can provide facilitation, arbitration, negotiation training, or coaching depending on the c
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