How can a guest relate to the Campbell Gray hotel?
When we opened in the Caribbean, 65 per cent of the guests were repeat guests in the first year. To me it is about training and motivating and giving inspiration to the staff. I have a very strong philanthropic arm. For me it’s all about creating sensitive quality. I always create an induction where I see all the new members. We are all equal human beings with different responsibilities. I make sure everybody in the team feels equally respected. If you want a successful business, love your staff. A company which is only there to make money isn’t a proper one. The Le Gray Hotel has been built to service, principally, inter-Middle Eastern clientele. We expect to bring a new layer of travellers from around the world. People, who never thought they would come, didn’t think it was safe. Guests who know and relate to our hotels have a new city to visit and a new hotel to stay in. You are very passionate about the environment. How much of this is enforced in your properties? Yes. We are build
