How can a deaf or hard-of-hearing individual use the 511 phone system?
The 711 Telecommunications Relay Service allows the deaf and hard-of-hearing who use telecommunications device for the deaf (TDD) to access the voice recognition and response features of Florida’s 511. To access 511, a user would need to know the county from which they are calling or to which they are traveling. Here’s how a 511 call through 711 might happen: Customer: Dials 711 Operator: “Florida Relay Operator (insert CA ID#) M(male)/F(female) GA (go ahead)” Customer: “Please dial Florida 511 GA” Operator: “County you are calling from pls Q GA” Customer: Provides the county The Operator then connects the customer to the 511 system. The Operator types what is heard after dialing the number. The customer would request information from 511 following the same call flows as other 511 callers, requesting their language, then a highway, city or county; or ask for travel times, transit, airports and seaports, or other options. NOTE: Not all Florida counties have 511-covered roadways.
