How can a company not satisfied with the Certification Body, complain against it?
Each Certification body has a procedure to resolve the complaints, disputes and appeals. The company should first write to the certification body for resolution of the complaint, dispute or appeal. In case the certification body is not able to satisfy the company raising complaint, dispute or appeal, then the company can approach the respective accreditation body with complete details of the matter for redressal. If NABCB is approached with the complaint, it will be forwarded to the respective accreditation body if the certification body referred in the complaint is not accredited by NABCB. If the complaint/dispute or appeal does not have the name and address of the sender and/or is not accompanied by the relevant evidence of the basis of complaint and the effort to resolve the complaint with the Certification Body, NABCB will reserve the right to decide whether to process the complaint, Dispute or appeal or not.
