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How can a BBB be unbiased when it gets a complaint about an accredited business?

April 26, 2017Accredited BBB Business complaint unbiased

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How can a BBB be unbiased when it gets a complaint about an accredited business?

2 Answers

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The BBBs integrity is on the line every time we review and process a complaint. If we were to favor an accredited business over a non-accredited business in a complaint, such action would destroy our most valuable asset– the public trust that we have held for over 80 years. Our accredited businesses support us because they know we will act as a neutral third party, giving them an opportunity to learn of and respond to customer problems.

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Posted

BBBs integrity is on the line every time we review and process a complaint. If we were to favor an accredited business over a non-accredited business in a complaint, such action would destroy our most valuable asset– the public trust that we have held for over 80 years. Our accredited businesses support us because they know we will act as a neutral third party, giving them an opportunity to learn of and respond to customer problems.