How Call center training is provided?
The training related culture of the US and other foreign countries is provided to new employees as Indian call center always face the challenge of difference in culture of foreign countries. Customer always expects quick and accurate answers from customer care representatives as they are short of time. They need to sort out the problem such as credit card payments, inconsistency of payment of bills, need to assistance to solve the problem in computer software or hardware, booking tickets for airlines. These calls are made in urgency by customer, which need to be solved by these customers care executives as soon as possible. The basic motive to provide call center training to new employees is that they need to get trained and handle the situation with cool head. Call center training provides the customer care service representative with the more choice to choose the words and provides them with confidence to lead the conversation and handle and respond to the queries made by the custome
