How big is the outsourcing market in Mumbai? What is the rate of growth of the market?
Outsourcing in large sense of the word is intended at improving efficiencies, building core competence & ensuring the customer gets the best for his money. In case of hospitals our customer focus is patient. Outsourcing of non-core areas is being seriously considered by service & manufacturing industry for its known benefits. In hospital operations one can outsource much more than just catering, housekeeping, laundry, security and gardening. In healthcare industry potential market is large, however the industry is still at early stages of outsourcing. The concept has clicked with new hospitals; the old ones remain constrained by their existing infrastructure. Outsourcing of non-core areas has been prevalent for over a decade in its own small way which is now getting organized with complete responsibility shifting towards the operator. The operator is accountable for the job rather than his people. Single window clearance has its merits which weigh over the multiple agencies, which mean
