How are wireless 911 calls different from landline 911 calls?
A call-back number and the caller’s location are two vital pieces of data that often are not transmitted to 911 operators from wireless phones – this depends on whether the carrier in that particular area has met Phase I and/or Phase II FCC-mandated system upgrades and whether the caller’s mobile phone has updated technology. In most cases, the operator will receive the wireless phone’s call-back number, but location identification continues to be the primary variable.
