How are warranties handled by GeneratorJoe?
A. GeneratorJoe tries to sell the highest quality products available. The factory warranty including the warranty terms & conditions on products are published on our website and we will help you get warranty service from the factory. It is the customers responsibility to get the product back to the manufacturers warranty station or factory for any warranty support. Larger units are serviced in the field by the manufacturers service organization or by qualified dealers. GeneratorJoe will try and make arrangements warranty work to be performed by a competent generator or engine repair facility near the customers residence or business. The quality of most generator products today is very high. The occasional problem can usually be resolved with a little trouble shooting and minor repair and this can often be done over the phone.
