How are trading errors and disputes handled?
All trading lines are recorded. If an error is made and identified the same business day, a correction often can be done without a confirmation going out to the client (or a charge to the representative for the correction). If the error is found the next day or later; a cancel/correct form is filled out by the representative and faxed to the manager for approval. There is a $25 fee to the representative for each cancel/correct.
